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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
256 ratings and 168 comments received in the last 90 days.
31 May 2025
Great experience
29 May 2025
Great service. Friendly and efficient.
25 May 2025
Amazing from start to finish.
24 May 2025
Courteous knowledgeable staff.
22 May 2025
Michaela was very helpful during the process with providing updates and was great at handover helping to set up the car and explaining all features.
12 May 2025
Responsive to my communicaitons
01 May 2025
Hopefully the new system work is close clear and efficient
27 April 2025
Michaela Kolarova Made the whole experience of buying a new car a pleasure.
26 April 2025
Fantastic guys at retailer really helpful but it was a shame that they had to keep making excuses for the poor and incorrect information coming direct from mini to direct to us The sales at mini were very knowledgeable and very good at his job.Thom
15 April 2025
As above. Their customer service and support was excellent throughout the purchase. Their knowledge of the car and advice was excellent.
14 April 2025
Easy buying experience
07 April 2025
Thomas made it so easy explained everything in detail and answered all my questions.I was able to test drive my all4 and was impressed how well it handled. The delivery was a charm my iPhone was set up and down loaded on my phone
04 April 2025
Euan and James and Tom all very professional and Customer focused. We made several visits before changing for the new mini. Euan made the sale and handover very special for me wife indeed.
03 April 2025
Clear communication and good management of expectations
03 April 2025
First class
03 April 2025
I was extremely satisfied with the experience. All staff were friendly helpful and professional in all respects. Everything I needed to know was explained to me. I was able to collect my new car at my convenience.
01 April 2025
Great staff at Worcester.
28 March 2025
The sales team were very professional. Talked every step through with me.
20 March 2025
Every member of staff was extremely helpful and nothing too much trouble. This is my third mini and I've always had a good experience at Worcester over the years
19 March 2025
Thomas Mullen, Luke Crumpton- all of the staff actually- were friendly, easy to talk to and really listened to what I wanted. They were always contactable if I had any queries. The unveiling of my car at the dealership was wonderful.
08 June 2025
I did tick for a free valet when part was being replaced but it was not done.
07 June 2025
My car was serviced by an independent garage last year, but the onboard computer wasn't updated. Sytner wouldn't update it, even when I presented the paperwork, making it pointless to have the computer!
05 June 2025
Very satisfied
04 June 2025
See above
03 June 2025
Very efficient and helpful
03 June 2025
I feel very welcomed when I approach Thomas, either over the phone or in person. He has offered good advice on every occasion. I witnessed his interaction with other customers during my last visit and he had built up a lovely rapport with everyone.
02 June 2025
I always have fantastic and friendly customer service. I feel that Thomas goes the extra mile to check that all runs perfectly and check that customers are happy, which I really appreciate. I feel like I trust Sytner and the advice you give.
02 June 2025
I was well looked after and made the whole visit a very pleasant experience.
01 June 2025
Work carried out as promised, and kept informed of progress.
01 June 2025
Very satisfied with the service provided
01 June 2025
We were telephoned to inform us on the progress of the service and the option of ordering a new tyre.
31 May 2025
Well updated with good overall service with ability to work whilst I waited
30 May 2025
Excellent service
29 May 2025
The people that work there are great
29 May 2025
Excellent efficient service
27 May 2025
I was kept informed of the process and when the car was ready
26 May 2025
Polite, friendly and helpful staff
26 May 2025
Very good service from everyone
25 May 2025
Service appointment readily available. Comfortable surroundings while I waited, including coffee. Complimentary car wash appreciated. Thomas Kelly, front of house, was pleasant, friendly and efficient.
25 May 2025
One thing that they couldn't sort out but are doing all they can to resolve my problem.
25 May 2025
Video check was unavailable and I was told this could not be sent on to me when the system was fixed.. disappointing as it's good to see what is actually wrong especially?when I had to have 3 new tyres and new front brake pads.
25 May 2025
Completely satisfied with the service.
25 May 2025
Very good service
24 May 2025
Very good service and friendly staff
23 May 2025
Very satisfied. After quite some confusion from the main mini dealership and being told different things as to how long it could/would take, mini Worcester were very clear.
22 May 2025
Very helpful and effficient.
22 May 2025
Very satisfied
22 May 2025
Always keen to help with issues.
22 May 2025
Great customer experience from Sytner Mini at Worcester
21 May 2025
Good customer service. Manager was helpful with helping with an issue alongside Thomas.
20 May 2025
work explained clearly and attended to quickly
20 May 2025
Kept informed of progress in vehicle assessment and necessary work needed.
20 May 2025
As before
20 May 2025
Same as above. And sorted out all problems
19 May 2025
Small job done quickly under warranty the day after my call
19 May 2025
see previous answer.
19 May 2025
Quick service
19 May 2025
As above.
18 May 2025
Good customer service from emma gatfield
18 May 2025
Great communication, appointment booking prior very good and smooth process when I arrived with vehicle.
17 May 2025
Well looked after by staff
16 May 2025
Great service with a nice clean car
15 May 2025
Great Service
15 May 2025
It's going back in again otherwise it would be a 5 star , staffing excellent just still got a problem
14 May 2025
Kept me up to date with proceedings throughout the day
12 May 2025
Polite helpful friendly and courteous
12 May 2025
As I said initially not good but it was explained if I had pressed sos it would have been different
11 May 2025
Tom Kelly. Was exceptional from entering the Showroom nothing was too much trouble offering Tea or Coffee. Checking my key fob and explaining / confirming the work being carried out incl. Wash and Vac. As I had my laptop offering a room to work
10 May 2025
Very helpful
10 May 2025
Please see above comments
09 May 2025
See above
08 May 2025
.
08 May 2025
Very affectionate service from start to finish
08 May 2025
Brilliant
07 May 2025
Lovely guys, very friendly and clear with what work needed to be done and cost.
04 May 2025
I'm satisfied that I have had what I've paid for
04 May 2025
Unable to open service video.
04 May 2025
Satisfied with service and advice
04 May 2025
Customer service fab. The man that looked after me even walked me to the door as I left!
01 May 2025
Staff were really helpful
01 May 2025
Always helpul and go above whats needed
01 May 2025
Very helpful service from Thomas Kelly Car was booked in for a 2 hour waiting appointment and all work completed within that timeframe.
30 April 2025
Care, attention to detail, excellent customer service. Prompt.
30 April 2025
Ditto
30 April 2025
As above - service plan offered and explained
30 April 2025
Dealt with very quickly
29 April 2025
Welcomed and matters dealt with professionally
29 April 2025
Friendly, professional and knowledgeable
29 April 2025
My only reservation is not with the Worcester branch BUT the impossibility or talking directly to the Service Dept. At Worcester when making my telephone contact. I don't know where my initial call (on the Worcester number ) was routed? Unsettling.
29 April 2025
Just a shame they missed of fixing the little light that is over the rear number plate. I accidentally pushed this in whilst trying to open the boot. Which they fixed.
28 April 2025
My issue raised was dealt with in an understanding manner & a timely fashion. Meaning I may consider using Mini again in the future.
26 April 2025
Always well handled by the front desk they get the job done.
24 April 2025
Required work carried out, I was kept informed of progress
22 April 2025
Great from begining to end.
21 April 2025
Thomas Kelly at the Worcester dealership provided excellent support, explained what investigations would be undertaken, and kept me informed throughout. He completely restored my confidence in the car following mechanical issues. Excellent service!
20 April 2025
Stuart was so incredibly helpful
19 April 2025
Pete the technician was first class all work done to a high standard and on time. Thea the service adviser was as always very pleasant
19 April 2025
From start to finish everything was put in place and I was kept informed
19 April 2025
As above
18 April 2025
Did what it said on the tin!
18 April 2025
Kept me informed
17 April 2025
Nice friendly and helpful staff, was pleased my car was ready sooner than the full day as told and car was gleaming like new when I come to collect it and no warning lights on dash any more. It was all covered by warranty which made it even better
16 April 2025
All good
16 April 2025
Excellent professional staff. All work and pricing clearly explained. Work done as promised and within timescales.
15 April 2025
Very prompt phone call and also e mail keeping me up to date with the servicing of my car . The young man i dealt with found me a really good deal on all four tyres that had to be replaced ,saving me £100 on the original quote . Thank you Stuart .
14 April 2025
Prompt Service and good communication
14 April 2025
Received very professional service,Michaela was very friendly and helpful throughout the process Thankyou
14 April 2025
This was my first service and I didn't realise how long it would take especially as there was a recall to be seen to. Thomas organised for me to get home and back again when the car was ready.
14 April 2025
All went according to plan, good communication. Disappointed not to be given a paper version of the Vehicle health Check. Not sure if I really needed the video.
11 April 2025
It was fine
10 April 2025
Everything was communicated to me, I felt I could trust the staff and they built a strong relationship with me, Emma was incredible
10 April 2025
Thomas made the experience easy and appreciated my concerns about the vehicle.
10 April 2025
Turned up to the garage to be told the computer wouldn't allow service to be done as pre-paid and not due until next month. So a bit of a wasted day.
10 April 2025
Excellent from start to finish. Stuart was great.
10 April 2025
Expensive
10 April 2025
The team did all they could to help me.
10 April 2025
Tom was great and it's really nice to be seing the same person in store.
07 April 2025
From a dealership point of view, Worcester have always been excellent at customer service. There have been a couple of occasions over the past 12 years as a customer where things have been less than ideal, but the way it was dealt with was excellent.
07 April 2025
Because of the good service
06 April 2025
Really pleased with service we had.
06 April 2025
Tom Kelly is always extremely helpful and friendly, he understands my needs and helps. Even if I don't actually speak with him, just having him in the showroom means I'm not so nervous.
05 April 2025
Very satisfied
05 April 2025
I was received promptly, was explained what was to be done, I was also asked if I wanted anything looking into. I was explained the cost and was kept informed while I was waiting.
04 April 2025
Fast and efficient service as always, a great mini garage to deal with
03 April 2025
Very organised and super efficient
03 April 2025
Very professional- the service team
03 April 2025
Carried out good service and mot Tomas Kelly provided an excellent customer service experience
02 April 2025
Very satisfied. Stuart went above and beyond and personally returned my car when he realised that the driver was running late and that I might not get my car back that day having kept and worked on it for 3 days.
02 April 2025
All the advisers were absolutely brilliant,very helpful and knowledgeable and patient.
02 April 2025
Quick to respond to issue
02 April 2025
The work was completed as arranged.
02 April 2025
Prompt attention
01 April 2025
See above: Thomas Kelley !
31 March 2025
Same as above
31 March 2025
Polite, friendly & efficient.
31 March 2025
Met my expectations
30 March 2025
Mini thoroughly checked over and super clean when finished. Kept me informed throughout the work.
30 March 2025
Knowledgeable
30 March 2025
Quick.
28 March 2025
The whole experience was first class, nothing was too much trouble.
28 March 2025
Excellent service
28 March 2025
Car needed some recall work doing, Tom in the workshop worked around my working hours and got the car sorted with no hassle atall
28 March 2025
Would have given 5 stars but twice when I went into showroom no one acknowledged me when the service advisor I had been dealing with wasn't present although there were other staff who could have done this. However Stuart my advisor was excellent.
27 March 2025
Very satisfied with everything apart from the cleaning of my car. I felt this could have been cleaned better, thought it was a bit rushed.
26 March 2025
Thom in Service is always helpful, knowledgeable and quick. He remembered me from my previous visit and details about my car which was a nice touch. 10/10 service advisor. Thea also helped who was over from BMW.
26 March 2025
Completed on time with full explanation of work that needed to be carried out
25 March 2025
Excellent customer service
25 March 2025
Good service
25 March 2025
Easy to book service on line, efficient drop off and effective communication throughout the day. I had anticipated waiting but when they explained it was likely to be all day they ordered and paid for an Uber taxi to take me home.
25 March 2025
No issues
24 March 2025
No issues whatsoever.
24 March 2025
Apart from my original service date being cancelled due to illness, everything was great
24 March 2025
Good service and nice to have the car cleaned
23 March 2025
.
23 March 2025
I had a waiting appointment,the time Given for the work,was completely Adhered to.
23 March 2025
Very satisfied. Engineer explained everything that needed doing and why.
23 March 2025
Great service and able to use a office to work from
23 March 2025
Whilst the service and repair works were carried out well and I was kept informed throughout, the return of my car was slightly let down by the cleaning service. Eg mats were not even lifted when vacuuming. This was disappointing to observe.
21 March 2025
Helpful and quick turnaround.
19 March 2025
Tom (service department) was excellent as always friendly, informative and very efficient
19 March 2025
Repair done within 48hrs tho did promise next day but due to workload and sickness was not possible
17 March 2025
They kept me informed and were clear.
17 March 2025
Carried out efficiently and within the time frame. However, slight niggles - inside the door frames were not cleaned and the boot not vacuumed. In past car has always ben returned immaculate,
17 March 2025
The work was completed efficiently and solved the problem.
16 March 2025
Dealt with curteously and promptly. Car returned to me in clean condition. Waiting fascilities great.
16 March 2025
Again all due to Tom, he is excellent, his customer service and support is what makes the dealership
16 March 2025
All completed easily & emailed me to keep me up to date
02 June 2025
All went well