- Home
- About Sytner Worcester
- Sytner Worcester Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 155 comments received in the last 90 days.
04 October 2025
100 percent happy on order i had an appointment with Michaela and made so welcome and made my order and on collection exactly the same everything went wonderful .
01 October 2025
Friendly, approachable, answered all questions, all done in timely manner
01 October 2025
Everyone we came into contact with were very professional and pleasant in manner.
29 September 2025
Michaela Kolarova was the reason we bought a second car from mini within six months. She was a wonderful person to deal with, efficient, friendly and knew her stuff.
24 September 2025
All good
24 September 2025
Very enthusiastic and very knowledgeable staff
22 September 2025
The attention given to me as a potential customer was first class and probably swayed my decision to buy a Mini.
22 September 2025
from start to finish, it was seamless. From Jason to Harry, Pete in aftersales we have been looked after throughout.
14 September 2025
Staff gave space for decision making, not pushy and helped with all questions
09 September 2025
Kept in the loop at all steps
28 August 2025
Very happy Emma was very helpful and explained things very well.
23 August 2025
Excellent service and support from all at Mini Worcester
12 August 2025
Michaela fabulous as always
06 August 2025
Excellent customer service
05 August 2025
The whole process from start to finish was very seamless and I was kept in the loop with all changes to delivery times.
04 August 2025
Everything was efficiently dealt with
03 August 2025
I was kept informed as to the progress of the car. When it reached the sales room an early appointment was made and all paper work was completed and explained fully.
02 August 2025
Michaela is excellent she is patient, and she needed plenty of that, she is knowledgeable and was able to help me every step of the way. Her customer service is excellent and made me feel a valued and special, especially when I collected my new car!
31 July 2025
Was probably the best service we've had over the years buying cars
31 July 2025
As above.
29 July 2025
We were very satisfied during the process and micheala always was keeping us up to date on the process of the car which was really nice
26 July 2025
Emma was superb at Sytner Worcester. She was honest, very open and helpful in supplying information. She was hospitable whenever I came into the Mini Centre.
23 July 2025
This was a big upgrade for me and they were very patient and accommodating with requests.
21 July 2025
Everything I asked was answered in a very clear and understanding way and very helpful and polite manner .
21 July 2025
Felt we were hoodwinked into paying for the ceramic coating as initially we deferred this and never officially agreed to have it
12 October 2025
Work carried out while we waited and to our satisfaction
12 October 2025
There was some confusion at first as to what was needed but Thomas sorted it out
12 October 2025
Excellent customer service
11 October 2025
Main service and MOT carried out effectively and full details emailed through to me. Also satisfied with cost. Included valet of the car didn't seem up to usual standard and windows were left spotty and smeared. Had to clean them upon return home.
10 October 2025
Excellent service, very helpful and accommodating.
10 October 2025
Always friendly and professional.
10 October 2025
See answer to question one.
10 October 2025
Always there to help with anything
09 October 2025
Easy to book, well organised, car service completed promptly, useful info/video/paperwork gives me a good understanding of car's condition & what work might be needed in the coming year, good customer service & car returned clean inside & out.
08 October 2025
See above
07 October 2025
Very good service
07 October 2025
Everything explained clearly.
06 October 2025
They were really helpful. Able to collect my car and deliver it back to us. We were communicated with throughout the day. The car came back in good order and spotless
06 October 2025
Kept us informed Nice to deal with
05 October 2025
was completed in my time that i had asked them to do
04 October 2025
Tom always goes above and beyond, and I'm really happy with the level of customer service.
04 October 2025
Good service
04 October 2025
First time here for work and Peter was excellent.
03 October 2025
Overall satisfied
03 October 2025
Great service from Thomas Kelly
03 October 2025
Positive experience
02 October 2025
A good experience
02 October 2025
The Staff esp Thomas
02 October 2025
Sytner service department amazing Sales team ...mmmmm! After care non existent
01 October 2025
Good communication throughout the process
01 October 2025
Very helpful staff
01 October 2025
Polite service
30 September 2025
Ours was not a straight forward purchase as the car I wanted was based at another location Michaela was there to answer our many queries during this time and always with patience and honesty. Her attention to detail was considerable.
29 September 2025
As the person who looked after me when I took my car in was most attentive to me.
29 September 2025
Received a letter telling me I had to have something fixed- a recall; the garage fitted me in straight away.
28 September 2025
Thomas Kelly was fantastic as always, considering I only come in for a service he remembers me and is so friendly
28 September 2025
.
27 September 2025
Service person provided excellent service and communication
27 September 2025
Very helpful staff and good environment for me to wait and work
27 September 2025
Very satisfied with the service
25 September 2025
Always get great service at the dealership and wouldn't go anywhere else
25 September 2025
It took quite a long time but it's made better but nice coffee on tap and a nice seating area.
24 September 2025
The Customer Service was excellent
23 September 2025
Tom was kind and patient with me Different payment options
22 September 2025
You allowed me to drive in a car that could have been a danger both to myself and others .
22 September 2025
Every thing was explained. There were no hidden charges or surprises. Everyone was pleasant and very helpful.
22 September 2025
Great service and customer care
22 September 2025
From a very friendly welcome from Thomas Kelly who kept me informed as to what was happening and the video of my car having the survey all went really well
20 September 2025
Emma was fantastic, listened to what I was looking for, made terrific suggestions and kept me well informed of every stage. Absolutely over the moon!
19 September 2025
Great communication
18 September 2025
It took a while
17 September 2025
Very good service
17 September 2025
Kept up to date at all stages. Processes explained clearly.
17 September 2025
Excellent. I live an hour away and did not want to hang around. The service and MOT were done quickly expedited by Thomas Kelly. The facilities & internet were great whilst I waited. I also appreciated the video of the health check.
16 September 2025
Can do attitude from all staff especially Thomas
14 September 2025
I didn't have a service as car not ready for one but had MOT
14 September 2025
Good service
08 September 2025
The service was dealt with by Tom Kelly. Tom is great at explaining the process. Tom was very busy and seemed to be running the service department on his own. Maybe Mini could look at helping him out.
07 September 2025
again did exactly what was to be done
07 September 2025
Everything went as planned
07 September 2025
Nothing but praise
06 September 2025
Lovely experience
05 September 2025
Great service, with everything explain clearly. Nice job and the car wash return clean and looking like new
04 September 2025
Syntner Worcester always provide excellent and timely service.
03 September 2025
Polite, professional and welcoming.
03 September 2025
Friendly service
02 September 2025
Very good , was attending to straight away, answered all my question which I found very professional
02 September 2025
You picked car up did the service mot kept me informed with how it was going and 6 hours later you dropped car back. I didnt have to worry ??
02 September 2025
I was kept up to date with progress of service
02 September 2025
Excellent
31 August 2025
Excellent service from Tom who made sure my car was ready
30 August 2025
Straightforward MOT whist complimentary car wash was welcome and thorough. Thomas looked after me very well, explaining optional upgrades listed on the bill but did not try to talk me into things I did not need - excellent; builds customer confidence
29 August 2025
Tom kept me well informed about my car throughout the day and even sent me a video of underneath and around my car! Amazing! When I went to collect my car had been valeted too! That's excellent service from Tom!
29 August 2025
I waited at Sytner while my service was being carried out. It was completed in under a hour and I enjoyed the use of the free Wi-Fi and complementary coffee.
28 August 2025
I find the service experience is very over the top and the prices high. I was quite well above market price for two tyres.
28 August 2025
First class service from Tom
28 August 2025
The staff were very helpful, polite, and respectful a short video was sent to me to show that they had tested my tyres explaining the tread depth which is a nice touch and I was advised that they would need replacing within the next couple of months
28 August 2025
All very good.
28 August 2025
£500 for a service is too expensive
28 August 2025
Thomas Kelly was excellent. He kept me fully informed and was very polite throughout.
28 August 2025
Tom was very attentive and helpful
28 August 2025
Reviewed cost of service - very happy as it went down
28 August 2025
Friendly and welcoming
19 August 2025
Fantastic customer service.
19 August 2025
All problems resolved at a reasonable price
18 August 2025
good customer service
17 August 2025
Courteous staff,prompt service, good coffee.
17 August 2025
Very efficient
16 August 2025
All good
16 August 2025
I was very pleased with the customer service i received from Tom. He was very polite and helpful in all aspects of my visit. And when I had to use the bigger automatic curtesy car he made sure I was comfortable before leaving.
16 August 2025
See above
14 August 2025
All that needed to be done was done, and i was informed well regarding things that would need doing in the future.
14 August 2025
We were kept informed with every stage No problems
14 August 2025
Easy to book, courtesy car available, great service from Tom on the Mini service desk.
12 August 2025
Friendly, knowledgeable and helpful
12 August 2025
Would have liked tyre wall comment explained better on pick up.
12 August 2025
No issues
10 August 2025
Very efficient and professional
10 August 2025
Very satisfied.
10 August 2025
Extremely. It was great to have female sales managers.
08 August 2025
Car complete quickly and efficiently
07 August 2025
Very professionally dealt with by Peter Green.
07 August 2025
Sytner Worcester (and Previously Rybrook) have always been excellent whilst servicing my car and providing maintenance. Even if there has been an issue with the work, it has been resolved well, and quickly.
06 August 2025
Iam very satisfied with the work done made on my car. Especially when it's a hefty bill im paying. I had received great communication and advice about what to fix and how much it'll be.
06 August 2025
Very satisfied with work completed on my vehicle.
06 August 2025
Very good professional service.
05 August 2025
Very satisfied, reasons as above.
05 August 2025
Excellent service from Thomas Kelly who made my first Mini Service experience easy. He was curtious knowledgeable and expedited my Mini Service very professionally .
05 August 2025
Friendly staff
05 August 2025
Service was good & did what wanted.
05 August 2025
I couldn't fault their helpfulness and they kept me so informed throughout I didn't feel as if I didn't know what was going on. They were very sincere and made the experience so much better.
05 August 2025
Took the garage to do my work since I contacted them in May and I finally got it done in July after chasing them up.
05 August 2025
Always kept informed.
28 July 2025
Staff were friendly, knowledgeable, and kept me updated throughout. Excellent overall experience.
28 July 2025
Very friendly staff
27 July 2025
Peace of mind knowing my Mini is always in good hands is priceless.
27 July 2025
Friendly, professional staff. All work carried out to a high standard.
24 July 2025
No problems at all encountered
24 July 2025
Only disappointment was the fact that you don't do the clean of inside of car like you used to Just a quick vac which is nice but not as good as the former vallet service
23 July 2025
Same as above.
23 July 2025
Well informed, great communication and a great standard of work.
23 July 2025
Good service and kept to a 2 hour window
22 July 2025
Thomas Kelly was amazing
22 July 2025
Carried out professionally by your staff .
21 July 2025
As above
21 July 2025
Really prompt response and resolution
21 July 2025
Repair took a little longer than expected and cost more than expected
21 July 2025
EAse of booking; lovely reception staff, fully informed of what needs doing to the car and a personal approach. They are clearly wanting to keep customers for life and want you to feel valued.
20 July 2025
They were helpful in meeting my requirements
20 July 2025
Tom was very helpful
20 July 2025
Service completed on time and nice to have the car valeted
19 July 2025
My service indicator wasn't reset - meaning I have to make another trip to the garage to get this done
19 July 2025
No issues
19 July 2025
No problems during car in for a service or return
04 October 2025
Would have been happier if I had received acknowledgement payment had been received much earlier.