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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
208 ratings and 145 comments received in the last 90 days.
28 August 2025
Very happy Emma was very helpful and explained things very well.
23 August 2025
Excellent service and support from all at Mini Worcester
12 August 2025
Michaela fabulous as always
06 August 2025
Excellent customer service
05 August 2025
The whole process from start to finish was very seamless and I was kept in the loop with all changes to delivery times.
04 August 2025
Everything was efficiently dealt with
03 August 2025
I was kept informed as to the progress of the car. When it reached the sales room an early appointment was made and all paper work was completed and explained fully.
02 August 2025
Michaela is excellent she is patient, and she needed plenty of that, she is knowledgeable and was able to help me every step of the way. Her customer service is excellent and made me feel a valued and special, especially when I collected my new car!
31 July 2025
Was probably the best service we've had over the years buying cars
31 July 2025
As above.
29 July 2025
We were very satisfied during the process and micheala always was keeping us up to date on the process of the car which was really nice
26 July 2025
Emma was superb at Sytner Worcester. She was honest, very open and helpful in supplying information. She was hospitable whenever I came into the Mini Centre.
23 July 2025
This was a big upgrade for me and they were very patient and accommodating with requests.
21 July 2025
Felt we were hoodwinked into paying for the ceramic coating as initially we deferred this and never officially agreed to have it
21 July 2025
Everything I asked was answered in a very clear and understanding way and very helpful and polite manner .
16 July 2025
from the first contact (without an appt) to the eventual sale i was not pressured. i knew what i was interested in and this was respected by the staff. the sales executive EMMA GATFIELD was excellent. Customer care was exemplary.
01 July 2025
Emma (Gatfield) was patient and professional, when I wasn't happy with the delivery date changes, and informative, especially at handover ??
01 July 2025
Emma Gatfield was the best sale person I have ever encountered. Lovely person and not pushy at all. Loved dealing with her and fabulous customer service. I usually hate car shopping but had the best experience with Emma.
17 June 2025
Helpful in the day we first went to look, quick delivery once we decided. Polite staff. Clean and welcoming show room, always offered drinks. On collection, we were shown most of the basic technology to get us started.
08 September 2025
The service was dealt with by Tom Kelly. Tom is great at explaining the process. Tom was very busy and seemed to be running the service department on his own. Maybe Mini could look at helping him out.
07 September 2025
Everything went as planned
07 September 2025
Nothing but praise
07 September 2025
again did exactly what was to be done
06 September 2025
Lovely experience
05 September 2025
Great service, with everything explain clearly. Nice job and the car wash return clean and looking like new
04 September 2025
Syntner Worcester always provide excellent and timely service.
03 September 2025
Friendly service
03 September 2025
Polite, professional and welcoming.
02 September 2025
Very good , was attending to straight away, answered all my question which I found very professional
02 September 2025
Excellent
02 September 2025
I was kept up to date with progress of service
02 September 2025
You picked car up did the service mot kept me informed with how it was going and 6 hours later you dropped car back. I didnt have to worry ??
31 August 2025
Excellent service from Tom who made sure my car was ready
30 August 2025
Straightforward MOT whist complimentary car wash was welcome and thorough. Thomas looked after me very well, explaining optional upgrades listed on the bill but did not try to talk me into things I did not need - excellent; builds customer confidence
29 August 2025
Tom kept me well informed about my car throughout the day and even sent me a video of underneath and around my car! Amazing! When I went to collect my car had been valeted too! That's excellent service from Tom!
29 August 2025
I waited at Sytner while my service was being carried out. It was completed in under a hour and I enjoyed the use of the free Wi-Fi and complementary coffee.
28 August 2025
Thomas Kelly was excellent. He kept me fully informed and was very polite throughout.
28 August 2025
First class service from Tom
28 August 2025
The staff were very helpful, polite, and respectful a short video was sent to me to show that they had tested my tyres explaining the tread depth which is a nice touch and I was advised that they would need replacing within the next couple of months
28 August 2025
All very good.
28 August 2025
£500 for a service is too expensive
28 August 2025
Tom was very attentive and helpful
28 August 2025
Reviewed cost of service - very happy as it went down
28 August 2025
I find the service experience is very over the top and the prices high. I was quite well above market price for two tyres.
28 August 2025
Friendly and welcoming
19 August 2025
All problems resolved at a reasonable price
19 August 2025
Fantastic customer service.
18 August 2025
good customer service
17 August 2025
Very efficient
17 August 2025
Courteous staff,prompt service, good coffee.
16 August 2025
See above
16 August 2025
All good
16 August 2025
I was very pleased with the customer service i received from Tom. He was very polite and helpful in all aspects of my visit. And when I had to use the bigger automatic curtesy car he made sure I was comfortable before leaving.
14 August 2025
We were kept informed with every stage No problems
14 August 2025
All that needed to be done was done, and i was informed well regarding things that would need doing in the future.
14 August 2025
Easy to book, courtesy car available, great service from Tom on the Mini service desk.
12 August 2025
Friendly, knowledgeable and helpful
12 August 2025
Would have liked tyre wall comment explained better on pick up.
12 August 2025
No issues
10 August 2025
Very efficient and professional
10 August 2025
Very satisfied.
10 August 2025
Extremely. It was great to have female sales managers.
08 August 2025
Car complete quickly and efficiently
07 August 2025
Sytner Worcester (and Previously Rybrook) have always been excellent whilst servicing my car and providing maintenance. Even if there has been an issue with the work, it has been resolved well, and quickly.
07 August 2025
Very professionally dealt with by Peter Green.
06 August 2025
Very good professional service.
06 August 2025
Very satisfied with work completed on my vehicle.
06 August 2025
Iam very satisfied with the work done made on my car. Especially when it's a hefty bill im paying. I had received great communication and advice about what to fix and how much it'll be.
05 August 2025
Excellent service from Thomas Kelly who made my first Mini Service experience easy. He was curtious knowledgeable and expedited my Mini Service very professionally .
05 August 2025
Very satisfied, reasons as above.
05 August 2025
I couldn't fault their helpfulness and they kept me so informed throughout I didn't feel as if I didn't know what was going on. They were very sincere and made the experience so much better.
05 August 2025
Took the garage to do my work since I contacted them in May and I finally got it done in July after chasing them up.
05 August 2025
Always kept informed.
05 August 2025
Service was good & did what wanted.
05 August 2025
Friendly staff
28 July 2025
Staff were friendly, knowledgeable, and kept me updated throughout. Excellent overall experience.
28 July 2025
Very friendly staff
27 July 2025
Peace of mind knowing my Mini is always in good hands is priceless.
27 July 2025
Friendly, professional staff. All work carried out to a high standard.
24 July 2025
Only disappointment was the fact that you don't do the clean of inside of car like you used to Just a quick vac which is nice but not as good as the former vallet service
24 July 2025
No problems at all encountered
23 July 2025
Well informed, great communication and a great standard of work.
23 July 2025
Good service and kept to a 2 hour window
23 July 2025
Same as above.
22 July 2025
Carried out professionally by your staff .
22 July 2025
Thomas Kelly was amazing
21 July 2025
Really prompt response and resolution
21 July 2025
As above
21 July 2025
Repair took a little longer than expected and cost more than expected
21 July 2025
EAse of booking; lovely reception staff, fully informed of what needs doing to the car and a personal approach. They are clearly wanting to keep customers for life and want you to feel valued.
20 July 2025
Service completed on time and nice to have the car valeted
20 July 2025
Tom was very helpful
20 July 2025
They were helpful in meeting my requirements
19 July 2025
No problems during car in for a service or return
19 July 2025
No issues
19 July 2025
My service indicator wasn't reset - meaning I have to make another trip to the garage to get this done
16 July 2025
Great service standard, knowledgeable and friendly staff ready to help however they can. Service Advisor Thomas has been amazing helping us get what we need.
16 July 2025
I have been a customer since 2019 previously found some of the staff quite stereotypical in their approach to female drivers. i was heartened that Emma's approach and the service team since 2023 was completely different. Service received first class
15 July 2025
Issue was looked at immediately and communication was very good.
14 July 2025
Again the customer experience was excellent.
14 July 2025
No gimmicks just an honest job and no hard sales
12 July 2025
Extremely satisfied. My car was back with me and repaired within 1 week.
11 July 2025
Always informs
10 July 2025
Excellent staff
09 July 2025
Easy and quick experience
09 July 2025
Always pleased to have such great customer service from Tom your service advisor who always makes me feel valued as a customer. He's probably the main reason why I keep using Sytner.
08 July 2025
Efficient and friendly servicd
08 July 2025
Good communication.
08 July 2025
Tom went over and above in terms of service. It would be unfair for me to deduct a star due to the poor service wash.
07 July 2025
Same as above, v good service
07 July 2025
Great service
06 July 2025
From drop off to pick up was made easy. Kept informed throughout.
05 July 2025
As above. They tried to get me to pay £800 to get my car fixed in their garage so that they would trade it in against a new mini for £500! Treated me like I wasn't going to notice they were trying to con me!
04 July 2025
Thomas Kelly is amazing His customer service skills go above and beyond. He is professional, but also has a wonder demeanour that just warms you to him immediately. If I could give Thomas a personal review, he would get 10 stars.
04 July 2025
Work completed on time, very good job and completed when expected.
04 July 2025
Courteous, professional service.
04 July 2025
Euan Rogers gave us every consideration enabling us to come to deal when purchasing a secondhand car.He was polite throughout the process explaining different options,giving us choices,wich led to a satisfactory deal.
03 July 2025
As above
03 July 2025
Fab service
03 July 2025
Quick speedy and well informed. Peter was fantastic from start to finish. He went over and beyond for me on the day.
02 July 2025
Thomas Kelly, the service advisor at Sytner Worcester, provided outstanding service. He was incredibly friendly, efficient, and genuinely helpful throughout!
01 July 2025
The colleague who handled my service went over and above to make it a good experience.
01 July 2025
Video was useful.
30 June 2025
No complaints - a very happy customer
26 June 2025
Dealt with both Michaela and Tom on my last visit who couldn't do enough. So friendly and helpful
25 June 2025
Knowledgeable and friendly
25 June 2025
The people at Sytner Worcester were fabulous. I've never done a proper service before. They made it straightforward, transparent and easy. They were kind, understanding, and helpful with any and all questions I had !!
24 June 2025
Excellent service
24 June 2025
Work completely quickly
23 June 2025
Lovely helpful staff, plus complimentary clean
23 June 2025
As usual thom my service contract Made sure everything went okay
23 June 2025
Again customer service was fantastic
22 June 2025
Happy with work
21 June 2025
Faultless service
21 June 2025
Just did what it said on the lid !
20 June 2025
I had no complaints at all.
20 June 2025
Swift easy service wonderful customer service
20 June 2025
Tom kept me updated, welcoming and really helpful!
19 June 2025
Thomas referred my case to Goodwill who confirmed that they would sort out for me. He organised a courtesy car & said it would take a couple of weeks to sort. After Goodwill agreed, it took just a week to sort.
18 June 2025
Good service.
18 June 2025
Tom wax amazing once he had sorted out the booking. He compensated for my wait
17 June 2025
All seems fine since the service. The video check is very helpful.
16 June 2025
Explained what action needed to be taken to deal with our issue
16 June 2025
Fast, efficient, friendly
09 September 2025
Kept in the loop at all steps