About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

146 ratings and 112 comments received in the last 90 days.

12 March 2026

Exceptional customer service from start to finish with Michaela Kolarova very professional and informative

11 March 2026

Really helpful, informative and very focused on what I needed

11 March 2026

Yes great service received!

10 March 2026

Great experience team!

06 March 2026

Excellent handover, very professional and my wife was very pleased how the day went,and the present she received from the sales executives,even photographing the event.

06 March 2026

Excellent friendly service. Ryan was very knowledgeable and could answer every question. Harry excellent on financial front.

04 March 2026

Very helpful.

02 March 2026

Everything was as expected, no issues

22 February 2026

Michaela gave the best handover for my new mini. She looked after me so well knowing I wasn't feeling my best. Customer service top notch!! It was a swift and enjoyable experience but that was down to Michaela being a natural lovely girll!

18 February 2026

Friendly staff, great showroom, smooth handover. The Mini agency model should be explained upfront at the time of initial order, to ensure customer understands payment timing as this is different to legacy car purchases and may jeopardise handover.

See all reviews

18 February 2026

My 6th mini from Rybrook, I'd never go anywhere else, such excellent service. Very friendly staff who are not at all pushy for a sale which is refreshing.

16 February 2026

Excellent knowledge of cars in the range, proactive with required timescales for changing my car.

03 February 2026

Adam Adamkiewicz was excellent keeping me informed all the way

16 January 2026

Quick and efficient service

11 January 2026

Michaela Kolarova was excellent from start to finish and had my perfect car in the showroom and in stock which I collected 3 days after I had chosen it ! She gave me excellent service, was very pleasant & approachable & was very knowledgeable.

05 January 2026

Sytner Mini Worcester were great and my advisor Emma Gatfield was super helpful and friendly, answering any queries promptly and efficiently. The delivery of my new car was six weeks sooner than originally quoted, which was a pleasant surprise!

05 January 2026

Completely satisfied. The specfic car was designed to meet my needs. The salesperson Emma Gatfield was friendly, understanding and very knowledgeable. She helped me through the process, updated regularly & ensured the car was exactly what I wanted.

03 January 2026

Simple process Emma was extremely helpful

30 December 2025

Fluid and seeemless journey, would recommend Emma and the team at Mini Sytner to everyone.

27 December 2025

Michaela the sales person was excellent and nothing was too much trouble for her she was willing to go the extra mile to make sure we were happy and understood everything

25 December 2025

100%.

23 December 2025

Highly satisfied, all the staff were patient and friendly.

12 March 2026

Tom was excellent and exceeded our expectations

11 March 2026

Good speedy service

11 March 2026

Consistently well looked after by very helpful staff especially Tom Kelly who is a huge asset to Sytner.

10 March 2026

All good as always

10 March 2026

Peter kept me well informed

10 March 2026

Mini servicing is very expensive. Also, brake fluid and oil service being two months apart mean either two visits or doing one early. This also happened before and makes little sense.

09 March 2026

Great experience, from Arrival to departure. Great service from the whole team. Thank you and especially to Thomas who made sure I was kept up to date on progress of my service and very welcoming from the start

07 March 2026

Combined Service and MOT took longer than stated for this waiting appointment which was a little frustrating.

05 March 2026

Very competent work. But was a bit worried about the checks on tyre tread depths as the member of front office staff warned that one was

04 March 2026

Smooth process and friendly, helpful staff.

See all reviews

04 March 2026

Friendly professional staff, and efficient service

03 March 2026

Greeted by a lovely friendly face who was very personable

02 March 2026

Tom dealt with us today whilst I was having my car serviced. Excellent service, engaging and informative.

02 March 2026

Everything was dealt with professionally & speedily. Thomas was absolutely brilliant at helping and advising us. We couldn't have wished for a better service.

01 March 2026

Great ?? Have already submitted this survey via email.

26 February 2026

Always friendly and good service

26 February 2026

Prompt service

24 February 2026

Tom was really friendly at drop-off and pick-up, and the service video and valet were an unexpected bonus.

24 February 2026

No issues

24 February 2026

Ryan the sales exec was responsive, helpful and genuine. The car was delivered in the time agreed and was fully prepped as i would have expected.

23 February 2026

The Customer Service I received from Tom Kelly was first class. However, I was disappointed with the Vehicle Health Check in that it put a green tick against

21 February 2026

Peter was so helpful friendly and a great first point of contact

18 February 2026

I would have given a Five star rating for my experience but am dissatisfied. Having initially bought a replacement key a replacement control unit with 2 keys was required. I was neither reimbursed for that initial key nor provided with it £341 gone.

18 February 2026

Every member of the team was polite and friendly.

17 February 2026

Enjoy and feeling confident with your services.

17 February 2026

Friendly, knowledgeable service. Problem found and sorted promptly. All good.

16 February 2026

All completed and car cleaned too.

15 February 2026

I thought Pete on the service desk was ace. I was expecting trouble, you know ..... I was expecting hassle. Instead what I got was the exact opposite .... tremendous courtesy and we will get it sorted attitude. Fantastic !!! Pete should be everywhere

14 February 2026

Very good helpful service from Thomas who explained all the details of the work I had done

13 February 2026

Personal excellent service

11 February 2026

Always the best service I have used. Friendly, helpful, polite.

09 February 2026

Thomas has a professional, caring manner. He kept me updated through the whole process which I valued as a customer.

09 February 2026

I came into mini as the AI booking system failed to work for a month of trying to get an appointment booked or to speak with a human! When I came into mini Tom was really efficient and got me booked in straight away, great service!

07 February 2026

The service was carried out in good time and I was quite comfortable with coffee whilst waiting. Tom organised a new service plan which I was satisfied with. All dealt with very efficiently.

07 February 2026

Pete was absolutely brilliant, he kept in contact with me throughout the day, there was a query which he handed brilliantly too, nothing was too much trouble. Best customer service in ages, thanks Pete!

04 February 2026

Pleasure to deal with. Good communication, professional but also a personal service received from Thomas Kelly. Very happy with the work done and in a timely manner, left Sytner Mini Worcester very satisfied.

03 February 2026

Quickly booked in to have fault identified. Kept fully updated with progress in repair. Friendly and professional service from both Pete Green and Thomas Kelly - as always!

03 February 2026

The service was great, Tomas Kelly is really so much attentive to the customers, the problem was solved

02 February 2026

You found the problem.

02 February 2026

Fantastic service as always from Tom, and the service video from Alex was very informative and clear. Thankyou gents

02 February 2026

Always really helpful

02 February 2026

Very efficient and comprehensive service

02 February 2026

Happy staff makes you feel good

30 January 2026

The staff are very friendly and knowledgeable . Also I receive A1 attention, you provide me with working space and coffee.

29 January 2026

Very good service

29 January 2026

Tom checked my vehicle in and the Service completed by Adam. I waited in a comfortable warm showroom supplied with hot or cold drinks during my visit. Regularly updated on the status of my vehicle. Cannot fault Sytner for their customer service.

29 January 2026

Thomas Kelly in service yet again provided excellent customer service. He kept me updated at all times, just generally super helpful, transparent and goes above and beyond to make your sure he gives you the best Mini customer service.

26 January 2026

Your employee on the check in desk was friendly and informative. I was able to collect my car at a convenient time.

26 January 2026

I had to swap courtesy cars several times & was expected to do this at short notice which was inconvenient. I haven't heard anything about fuel refund in a week and a half. My car was not cleaned inside and the charging cable not put back away tidily

26 January 2026

Nothing was to much problem for the staff as always

26 January 2026

Job done.

25 January 2026

Excellent service and undertaken in a timely manner

25 January 2026

As always I'm pleased with my visit to Mini Worcester. Thomas Kelly is knowledgeable, keeps you informed throughout, and makes the showroom feel welcoming. His bubbly personality makes every visit enjoyable. Tom, you are a credit to the team!

25 January 2026

Great communication at every stage.

25 January 2026

Tom Kelly was very helpful and courteous while I waited for my vehicle

23 January 2026

A little confusion with paperwork- partly me. Ryan, Tom and Thomas were lovely. Explained everything clearly. All tried to ensure I was happy with my decisions. Not easy changing cars but they made it relatively painless. Thank you.

21 January 2026

Synter MINI Worcester always look after me and give me your first class service. If I had to mention one thing, the Wash and Vac is not always very good. Not expecting a full Valet

20 January 2026

We were well looked after. Both Tom and Emma helped with our problem.

19 January 2026

Good communication. Able to drop car off the evening before. Very friendly staff

18 January 2026

Appointment arranged for a very convenient time. Thorough assessment of the car along with detailed feedback - despite it being 'just' an oil and filter change. Very pleasant, helpful and communicative service advisor. All to be highly commended.

16 January 2026

Peter was extremely helpful and kept me informed at every stage of the process.

16 January 2026

Efficiently dealt with

15 January 2026

Very good service, friendly professional staff

15 January 2026

Excellent service

13 January 2026

Lovely efficient staff. Kept me updated while I waited for my car to be fixed.

11 January 2026

Absolutely the best BMW Mini dealership, nothing is too much trouble and Thomas Kelly is a credit to the dealership he always sorts out any problems I may have with my Mini and its always valeted before I get it back and looks brand new 5 ??????????

10 January 2026

Excellent friendly service for Thomas & team

09 January 2026

The service advisor, Tom, who managed my service experience was excellent. He was personable and friendly. He explained the process, how he would keep in contact to manage the day, and called to inform me when he said he would.

08 January 2026

This service is well organised Thank you tom / Alex

08 January 2026

Because I am seasonally disposed to be generous, and so was your service manager.

06 January 2026

Smooth book in. Great to see Tom again - ive booked my car in with him for tears. Its like meeting up with old friends.

05 January 2026

Tom is always helpful and goes through options.

05 January 2026

Car cleaned, same day service, kept informers of progress. Kind polite service.

05 January 2026

5 stars - received a top class service.

03 January 2026

The service i received was excellent. Problem with car identified and rectified

03 January 2026

Tom Kelly was very personable and ensured I knew how to keep track of progress during the day. He replied promptly to an email that I'd sent regarding a question that I asked about the video footage of my Mini health check.

02 January 2026

Excellent customer service. As a front-facing customer support, Thomas is faultless, and the engineers do a great job with work that needs to be completed.

30 December 2025

Reception pleasant and helpful, service personnel likewise.

29 December 2025

Did everything I would have accepted

28 December 2025

Service was good

27 December 2025

See above. Also told the oil and filter change was part of my service plan. After it had been completed, informed it wasn't included in the plan and I had to pay for it. Presumably your calls are recorded so you can hear this to clarify.

27 December 2025

Good communication from the team. Tom K very helpful.

27 December 2025

Always helpful and friendly

25 December 2025

I was looked after, staff on service desk were great

24 December 2025

Great service and Thomas is so helpful and lovely

23 December 2025

Comfortable to wait in showroom

22 December 2025

Kept informed throughout

21 December 2025

Service kept to time slot

21 December 2025

Attentive

20 December 2025

Tom was great. I actually turned up 3 days early, but he fitted me in without issue

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Worcester.

Address

Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01905 343 595

Map

Areas served

Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn

View map

Address

Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 14:00
Sun:Closed

Phone

01905 343 595

Map

Areas served

Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn

View map