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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 190 comments received in the last 90 days.
27 October 2026
All very easy and in line with expectations. Mini Team were excellent
27 October 2026
I was very happy with my experience with mini everything was explained well , & very patient also with my lack of tech experience! Over all very happy
26 October 2026
We were greeted very professiomally by the staff at mini, we felt very welcome. Everything was explained in detail and the process was amazing from start to finish.
25 October 2026
Have had several Minis in the past so knew was I was getting. The sales advisor gave me options that I thought were out of my reach and the timing of purchasing a Mini at the beginning was unknown due to waiting for a refund from a VW dealership.
23 October 2026
The sales representative that worked with us was extremely helpful and did everything possible to make the experience as stressfree as it could be.
22 October 2026
I appreciate having a new car.however the documentation took along time on both visits especially on collection as relevant information and fees hadn't been arranged. Unable to pay with a card so had to do telephone banking from the showroom
22 October 2026
Adam was very helpful when I was buying my Mini, knowledgable and easy to contact. He did not overwhelm me and let me take it at my own pace.
17 October 2026
Nice showroom, pleasant coherent staff
15 October 2026
Excellent service by all the team. Adam was helpful, knowledgeable & a pleasure to deal with.
13 October 2026
Centre was clean, tidy and easy to access
12 October 2026
Michaela did an excellent job.
07 October 2026
Outstanding service and communication throughout the buying and handover process
06 October 2026
Sales advisor listened to me , went through different options new or used cars & explained difference
06 October 2026
Even though there was a 6 month wait, i was kept up to date with regular emails
06 October 2026
Great comms, easy process and a really professional team
05 October 2026
Michaela who delt with us from start to finish was amazing i couldnt fault anything. She was very polite and very helpful. We want to thank her so much
04 October 2026
Everything went very smoothly and everyone was very helpful throughout.
04 October 2026
All staff involved with my purchase were extremely helpful.
02 October 2026
Max was excellent poite Professional and helpful
28 September 2026
Nice showroom friendly and efficient staff. Emily was great, professional, reassuring, knowledgeable and friendly.
26 September 2026
From initial enquiry through to driving away, Ryan Jaynes was friendly, respectful and showed a thorough knowledge of the Mini range and the available extras. It was a pleasure dealing with him.
25 September 2026
Michaela provided a very friendly and efficient service. Answered all my questions and gave all the information i needed.
25 September 2026
i always deal with my local branch at worcester who are always super helpful! especially Michaela, she's a star! knows exactly how to sort things and get things sorted efficiently when i purchase my next car. cannot fault the service - it's amazing!
24 September 2026
Emily was super. She kept us fully informed during the sales process and made the handover so easy
23 September 2026
I love coming into the Worcester showroom as everyone is so helpful. Ryan Jaynes was so professional and helpful in explaining everthing that had to be completed on my wonderful new mini and when I picked it up it was so easy.
20 September 2026
A fantastic experience from start to finish. Max Allen was friendly, professional and knowledgeable, and made everything straightforward and stress-free. I felt well looked after throughout and couldn't be happier with the service from Sytner MINI.
19 September 2026
Emily was fab
18 September 2026
Options were explained very well and Michaela was very ftiendly and knowledgable.
17 September 2026
Mikayla is lovely friendly polite made me feel so welcomed to be there she was brilliant showed me how everything worked twise because we forgot offered us drinks everytime we came in
12 September 2026
Very informative very pleasant good all round
11 September 2026
Our sales assistant (Michaela) was extremely helpful from the off The knowledge of the product was second to none - nothing was too much trouble Communication on topics from order to delivery was extremely transparent An asset to a great sales team
09 September 2026
Very helpful and likeable sales person
07 September 2026
I have already completed this survey. Michaela Kolarova was very professional, knowledgable, incredibly helpful and very patient in the handover. A credit to your company.
28 August 2026
Emily was very friendly, welcoming and knowledgeable
28 August 2026
Everyone who I dealt with at the centre were really welcoming. Max was fantastic and really patient- he took time to explain every question in great detail and was very transparent with how everything worked.
12 August 2026
Micheala was very helpful
12 August 2026
Very pleasant and attentive staff, could answer any question and took time to explain features, and made delivery feel special.
07 August 2026
Excellent customer service. Very helpful and nothing was too much trouble.
04 August 2026
Michaela gave me great customer service and was extremely patient to find the perfect car for my needs.
28 October 2026
Always a pleasure to meet the staff and Service team and coffee bar is great
26 October 2026
Friendly staff. Very efficient. Dont like the computerised experience though if the contact and communication process. Feel like Mini has tried to eliminate human contact where possible until they want to sell you something.
26 October 2026
Excellent service. Quick and friendly
25 October 2026
Excellent service as always. Kept up to date with progress throughout service and MOT.
25 October 2026
I was very satisfied with my experience at BMW mini the same as always excellence service .
25 October 2026
Service was carried out as planned Work needed was fully explained and completed efficiently Communication from Thomas Kelly was excellent as always
25 October 2026
Professional staff all around
23 October 2026
Service was excellent inspection video gives one peace of mind
23 October 2026
Friendly and kind
22 October 2026
Excellent service received as usual. There was unusual problem with my new car and Thomas went beyond his normal role to get a resolution. He kept me in the picture over the four days my car wasin the Service Dept. He was a star!
22 October 2026
Excellent service from all.
22 October 2026
Service fine, car cleaned not very good, also upon arrival not sure where to go Mini dept or BMW dept not made clear
21 October 2026
My car came back damaged still waiting for manager to contact me
20 October 2026
Good service , we appreciate the pick up and return and Thomas was sure to give us the best price and a quote for job that will need doing in the near future.
20 October 2026
Always excellent customer service and this was no exception!
19 October 2026
Extremely grateful for the support and guidance provided by the team and my SA
19 October 2026
Thomas (Kelly) was excellent. Really helpful, friendly, always let me know what was happening he would definitely warrant 5 stars . I can't give 5 stars though over all as the problem wasn't solved.
17 October 2026
Lovely experience and atmosphere
17 October 2026
I only deal with one person at mini service because of the service that he provides.
15 October 2026
Good service no problems
14 October 2026
Overall pretty good, seemed a bit chaotic at the service desk, standard issues like keys not being where they should be, bit of general confusion etc but nothing major. Work was done earlier than I thought it would be and communication was good
14 October 2026
Just fantastic service from Thomas Kelly. Huge asset to your Mini service department
14 October 2026
BMW staff were excellent.
14 October 2026
Some of the work done was of a poor standard. Tom has said to pop back when an engineer is on site to have it fixed. But I live 26 miles away. Some of the work I've paid for hasn't been done. Tom is speaking to SMART about this.
13 October 2026
Godd prompt service and easy booking.
13 October 2026
Great service, great communication
12 October 2026
Excellent service, as always, from Tom and the team.
12 October 2026
I found the whole experience well arranged with lovely staff
11 October 2026
Wind deflector works well, but very expensive
11 October 2026
Professional and efficient
11 October 2026
All very well organised and efficient.
11 October 2026
Excellent staff. Kept well informed. Did all they could to get the work done quickly because I booked via the Mini app but could not select 'waiting appointment', which I wanted.
11 October 2026
I received a clear video update with commentary showing the service inspection.
11 October 2026
Peter dealt with my issue really well
10 October 2026
An efficient and straightforward process
10 October 2026
Problem with car lurching when starting off not resolved
07 October 2026
Friendly helpful staff who make you feel welcome.
07 October 2026
Because my car came back with my missing car mat ive tried to phone and ask where it is with no response your not very good at communicating only automated phones
07 October 2026
I was fully informed of what was required, received confirmation of cost. Easy to check in. App kept me updated on progress and when my car would be ready for collection
07 October 2026
Always great service at Mini Worcester
06 October 2026
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06 October 2026
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06 October 2026
From arriving at the garage no one could have done any more tohep me
06 October 2026
The whole process was professional, efficient and welcoming.
05 October 2026
Sales team are very helpful and friendly
04 October 2026
I advised that the battery low message kept appearing. I was told Motability weren't good on batteries. They said given my mileage, I needed to drive for two hours once a week to keep it charged. Petrol is expensive. I've been charging at home.
30 September 2026
Peter, who works in the service department, has booked my car in and looked after me on each of my 3 visits to the Worcester dealership. He was very friendly and helpful.
30 September 2026
No update on service provided, no one answered the phone or my WhatsApp messages asking for an update. Arrived to collect my car, and 8 hours after dropping it off the service hadn't been started. Sat another 90 mins waiting.
29 September 2026
Good communication from the time of booking till collection. Tom Kelly is particularly kind and and goes out of his way to be helpful.
29 September 2026
Staff were friendly and helpful just didn't see my request of needing it done early as I was staying and waiting good thing was plenty of drinks and was kept updated throughout morning. Mot advisory was also incorrect.
28 September 2026
Great customer service
28 September 2026
Tom was very helpful
28 September 2026
Tom was excellent but sadly my mobile phone no longer connects to make outgoing calls and there is no longer a digital speedometer didlpay
28 September 2026
As always the staff here are lovely and ready to help with any issues. Thomas is always on hand to answer any questions and goes out of his way to make sure everything is dealt with promptly.
28 September 2026
All went well
28 September 2026
Several options on the day, easy to arrange, clear information about the car
28 September 2026
All went as expected
25 September 2026
Excellent communication from Tom Kelly, Mini service advisor. And the rear brake pads (parts and labour) were reasonable value Really appreciate the complimentary vehicle inspection and car wash.
25 September 2026
Pete and Matt go above and beyond to make you feel comfortable and will answer any questions.
25 September 2026
Tom Kelly arranges our service and looks after us while we're there. Stress free.
23 September 2026
Peter the mechanic was extremely helpful and went out of his way to ensure the car was serviced mot'd and returned the same day. Infact peter actually brought the car back as it was late in the day on his way home.
23 September 2026
Tom very friendly guy, I was impressed he remembered me from almost 2 years ago.
23 September 2026
Professional, helpful & very efficient
23 September 2026
The advice I was given on arrival was very helpful, and the necessary work carried out in good time.
23 September 2026
Everyone was super helpful and very friendly.
21 September 2026
Seamless booking in process with Thomas and I was able to work whilst waiting for service/mot to be carried out which is great.
21 September 2026
Very helpful polite staff on service desk
21 September 2026
The same warning lights are on and I have no confidence that any work was actually done.
21 September 2026
Work required and undertaken was clearly explained.
20 September 2026
Overall excellent
19 September 2026
Michaela is always is fantastic! always is super efficient and friendly and helpful. cannot fault! i've had two cars from Michaela and she knows me well.
18 September 2026
They are very helpful.
17 September 2026
Whole process was very smooth. From my order to taking delivery was so fast and now enjoying my new mini. The familiarisation session was thorough and if I have any queries to contact them!
16 September 2026
Tom is a superstar - he remembered me from last year and could t be more helpful
15 September 2026
Excellent swift service from the workshop and service manager Thomas Kelly was very helpful as always. Many thanks.
14 September 2026
Since carrying out the recall for a EGR valve replacement I have had engine management lights come on many occasions. This still hasn't been resolved. It was perfect before.
14 September 2026
They look afterme as a older woman on her own
14 September 2026
booking well managed, well communicated work completed in time stated Friendly team
13 September 2026
Thomas was caring and professional, answering all my questions and getting everything sorted for me. The engineers did a good job and the whole process was seamless with regular updates to let me know how things were proceeding.
13 September 2026
We booked in 2 cars over two days, one for a service and repairs and one for a health check. Everything was coordinated perfectly by Thomas Kelly, and all questions answered clearly. We had good personal attention and excellent customer service.
12 September 2026
Friendly staff & good service
12 September 2026
Clear polite, welcoming communication
08 September 2026
Helpful and answered any questions I had.
08 September 2026
Professional and helpful
08 September 2026
Amazing response to my dilemma of a engine management warning light, great service as always an easy diagnosis and fix, thanks Pete and Tom
08 September 2026
Great service, my only criticism would be the overall time as I was waiting for the car
08 September 2026
All the servicing and MOT were carried out quickly and efficiently
08 September 2026
Tom Kelly was very helpful and understanding. Kept me in touch with what was happening and arranged for my car to remain at Synters overnight when problems arose. Very polite man with a sense of humour who knows his job and is a real people person.
07 September 2026
Collection of car was great and great communication
05 September 2026
My service experience with Mini Worcester has been brilliant, particularly due to the excellent customer service from Thomas and thorough feedback from Alex - Thank you both
05 September 2026
Love the whole offering - the premises, the staff, especially Thomas Kelly, the courtesy car, the standard that never lets itself down.
04 September 2026
Helpful, friendly and knowledgeable. Went to considerable lengths to ensure we were satisfied with the purchase. Michaela Kolarova was excellent as was Thomas Mullen. Michaela was very patient and did a great job of explaining everything on the car.
04 September 2026
Thomas Kelly was my point of contact at Mini Worcester. I always find him to be extremely friendly, polite, knowledgable and professional. His level of customer service is exceptional which has kept me loyal to the Mini brand.
03 September 2026
Tom always welcomes customers and remembers why we are there when we walk in! He keeps us updated and always does what he says he will, so manages expectations well. Thanks Tom.
02 September 2026
Great service in a difficult situation. Parts required from Germany so on back order. Tom and Peter made sure I remained mobile throughout. Good work guys.
02 September 2026
I dealt with Emily Archer who was very competent at her job. Answered all questions asked of her. She is a very friendly approachable person, an asset the company
02 September 2026
Customer service very good ??
31 August 2026
Tom went above and beyond to ensure my experience was positive. Unfortunately my car took longer than expected to have an MOT, I was provided with a taxi home and back to the dealership once my car was ready for collection.
29 August 2026
Took my car in on Thursday, following delays in getting the part, I was guaranteed it back for Monday, as I needed it for work on Tuesday. At 4 pm on Monday the work hadn't been started and wouldn't that day and I'd have to collect Tuesday.
29 August 2026
Was greeted on arrival, check my car in very quickly which left me to relax and have coffee
29 August 2026
Immaculate showrooms , friendly staff . Kept informed during the day .video report of service. On time
29 August 2026
Always attentive and helpful
29 August 2026
Friendly, welcoming and professional staff. Premises attractive and well-presented.
28 August 2026
Had very good service from Sytner Worcester, I think his name was Tom ? who was very professional & helpful. He also arranged an Uber to drop me off @ work & also pick me up. They kept me update on my cars progress throughout the day. Thank you
27 August 2026
Good and friendly device
26 August 2026
Jack was a very nice pleasant chap but the car was returned without the complimentary clean.
26 August 2026
Very professional service from the service reception team - Tom was my principal point of contact. Inspection revealed a dangerous rear tyre due to wear with exposed cord. Tom was able to secure a replacement tyre at short notice.
25 August 2026
Great service.
25 August 2026
Max is amazing
25 August 2026
Sytner worked efficiently once the necessary parts arrived, a day later than hoped.
25 August 2026
The service from the team at Sytner was exemplary throughout. I was kept informed for the duration of my mini repair and was never left without a lovely mini to drive. The fact that the mini warranty covered the required work, was an immense relief.
24 August 2026
Great friendly customer service from Tom, he also sorted me out an uber home which was really helpful
22 August 2026
Booking my MOT was easy. Thomas Kelly advised me as to what my vehicle required. His advice and support was friendly respectful and thorough. I was kept informed throughout the day. I felt comfortable with him at all times.
22 August 2026
Tom at Mini Worcester as always does a great job, always books my car in when it's convenient to me even if it is an emergency, a credit to the service team
22 August 2026
Felt very well looked after by Tom and Michaela. Very easy experience and sorted in no time. Would be happy to recommend to anyone. Thanks for the help!
19 August 2026
The drop off with Thomas? We'd pre booked a Major service for our diesel Clubman. We were repeatedly told 'I don't know why you're having this service' without any explanation. The car was due a Major service so it was very confusing. Cont'd below
18 August 2026
Excellent service highly efficient and knowledgeable staff
17 August 2026
I had to rearrange (in good time) my booking 3x and each time I was reassured that it wasn't a problem. On the day I checked in with Tom who was very personable and efficient.
17 August 2026
Micheala was fabulous
17 August 2026
I delivered the car the previous night and when I came to collect it at 4.30 the following day, it wasn't ready. The staff did apologise however, it was an easy first service. I asked for tyres pressures to be checked, I'm unsure if it was done.
16 August 2026
Friendly, helpful and professional, kept us well informed on the service day.
16 August 2026
Professional and courteous
15 August 2026
Tom is brilliant and super helpful.
15 August 2026
Excellent Service as always, Thomas Kelly in Mini Service always goes above and beyond to make sure everything goes smoothly and always keeps me updated. Wouldn't take my Mini anywhere else.
15 August 2026
Very efficient
15 August 2026
Efficient and completed on time
14 August 2026
Lovely helpful staff. Only issue, I was told to bring car in at 9:30 then I got a call at 8:30 asking where I was. Seems the time I was given over the phone was different to what was actually booked. Not a major problem for me though.
13 August 2026
Efficient, very helpful and pleasant staff
13 August 2026
Staff on the service desk were extremely helpful.
13 August 2026
Nice surrounding , work completed in the allotted time , Very helpful staff.
12 August 2026
Service welcome staff were very friendly and efficient. Vehicle health check video was very helpful. Thomas went through the results of the service, informed me of when to plan the next service/first MOT & suggested an interim health check
11 August 2026
Very helpful service co-ordinater.
11 August 2026
Work completed as required in the time promised
11 August 2026
Thomas Kelly is prompt, courteous, and helpful.
11 August 2026
Transparency and wonderful customer service by Thomas Kelly @Mini Worcester
11 August 2026
I don't do surveys.
11 August 2026
Great customer service from start to finish
11 August 2026
A very good experience overall our direct contact Thomas Kelly was welcoming personable and knowledgeable as always ..the whole process was hassle free as we were kept up to date at all times. We didn't like the auto call system initially.
10 August 2026
Tom was very professional and helpful as always
10 August 2026
Always a hassle free experience. Tom is always very helpful
10 August 2026
Very professional from start to finish. Provided clear and concise updates and works completed ahead of schedule.
10 August 2026
Good service
09 August 2026
I had a service booked but an electrical fault occurred with my mini before hand so was advised by RAC to take it to my local mini garage. I had the fault fixed and a service at the same time
08 August 2026
Thomas Kelly is always very accommodating and courteous.
07 August 2026
Such a lovely group to be served by. All were friendly and supported. They seemed to get on well.
07 August 2026
Easy and efficient service, with clear communication
06 August 2026
All very efficient and a great help collecting and returning the car.
05 August 2026
Quick and helpful, knew exactly what was needed and offered Bumper which I'd never heard of!
05 August 2026
Excellent service from start to finish
05 August 2026
Friendly staff, repair completed without issue
FIND Sytner Worcester.
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01905 343 595
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01905 343 595
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
28 October 2026
Excellent experience, extremely helpful and explained everything I needed to know in detail. Also kept in touch to update me and to see if they was anything else I wanted help with.