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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 146 comments received in the last 90 days.
01 July 2025
Emma Gatfield was the best sale person I have ever encountered. Lovely person and not pushy at all. Loved dealing with her and fabulous customer service. I usually hate car shopping but had the best experience with Emma.
17 June 2025
Helpful in the day we first went to look, quick delivery once we decided. Polite staff. Clean and welcoming show room, always offered drinks. On collection, we were shown most of the basic technology to get us started.
02 June 2025
All went well
31 May 2025
Great experience
29 May 2025
Great service. Friendly and efficient.
25 May 2025
Amazing from start to finish.
24 May 2025
Courteous knowledgeable staff.
22 May 2025
Michaela was very helpful during the process with providing updates and was great at handover helping to set up the car and explaining all features.
12 May 2025
Responsive to my communicaitons
01 May 2025
Hopefully the new system work is close clear and efficient
27 April 2025
Michaela Kolarova Made the whole experience of buying a new car a pleasure.
26 April 2025
Fantastic guys at retailer really helpful but it was a shame that they had to keep making excuses for the poor and incorrect information coming direct from mini to direct to us The sales at mini were very knowledgeable and very good at his job.Thom
10 July 2025
Excellent staff
09 July 2025
Easy and quick experience
09 July 2025
Always pleased to have such great customer service from Tom your service advisor who always makes me feel valued as a customer. He's probably the main reason why I keep using Sytner.
08 July 2025
Good communication.
08 July 2025
Efficient and friendly servicd
08 July 2025
Tom went over and above in terms of service. It would be unfair for me to deduct a star due to the poor service wash.
07 July 2025
Great service
07 July 2025
Same as above, v good service
06 July 2025
From drop off to pick up was made easy. Kept informed throughout.
05 July 2025
As above. They tried to get me to pay £800 to get my car fixed in their garage so that they would trade it in against a new mini for £500! Treated me like I wasn't going to notice they were trying to con me!
04 July 2025
Thomas Kelly is amazing His customer service skills go above and beyond. He is professional, but also has a wonder demeanour that just warms you to him immediately. If I could give Thomas a personal review, he would get 10 stars.
04 July 2025
Courteous, professional service.
04 July 2025
Euan Rogers gave us every consideration enabling us to come to deal when purchasing a secondhand car.He was polite throughout the process explaining different options,giving us choices,wich led to a satisfactory deal.
04 July 2025
Work completed on time, very good job and completed when expected.
03 July 2025
As above
03 July 2025
Fab service
03 July 2025
Quick speedy and well informed. Peter was fantastic from start to finish. He went over and beyond for me on the day.
02 July 2025
Thomas Kelly, the service advisor at Sytner Worcester, provided outstanding service. He was incredibly friendly, efficient, and genuinely helpful throughout!
01 July 2025
The colleague who handled my service went over and above to make it a good experience.
01 July 2025
Video was useful.
30 June 2025
No complaints - a very happy customer
26 June 2025
Dealt with both Michaela and Tom on my last visit who couldn't do enough. So friendly and helpful
25 June 2025
The people at Sytner Worcester were fabulous. I've never done a proper service before. They made it straightforward, transparent and easy. They were kind, understanding, and helpful with any and all questions I had !!
25 June 2025
Knowledgeable and friendly
24 June 2025
Work completely quickly
24 June 2025
Excellent service
23 June 2025
Again customer service was fantastic
23 June 2025
As usual thom my service contract Made sure everything went okay
23 June 2025
Lovely helpful staff, plus complimentary clean
22 June 2025
Happy with work
21 June 2025
Faultless service
21 June 2025
Just did what it said on the lid !
20 June 2025
I had no complaints at all.
20 June 2025
Tom kept me updated, welcoming and really helpful!
20 June 2025
Swift easy service wonderful customer service
19 June 2025
Thomas referred my case to Goodwill who confirmed that they would sort out for me. He organised a courtesy car & said it would take a couple of weeks to sort. After Goodwill agreed, it took just a week to sort.
18 June 2025
Tom wax amazing once he had sorted out the booking. He compensated for my wait
18 June 2025
Good service.
17 June 2025
All seems fine since the service. The video check is very helpful.
16 June 2025
Explained what action needed to be taken to deal with our issue
16 June 2025
Fast, efficient, friendly
15 June 2025
Friendly wrecking informative.
15 June 2025
Done in a quick and timely manner
14 June 2025
Prompt efficient and courteous service with car returned well valeted.
11 June 2025
Kept updated
10 June 2025
See above comment
09 June 2025
Friendly and knowledgeable
09 June 2025
I have always received full information and an exclamation about the service. Thank you!
09 June 2025
Tom was very attentive and pleased with service I received
09 June 2025
I had a brilliant experience at Sytner Worcester, Euan and the team provided an excellent service to ensure that I was happy with my new MINI purchase and that I left the MINI centre happy but with knowledge that they were there for any questions
09 June 2025
No reminder that my car needed a service so it was overdue. I had been used to regular communication from Rybrook which is now lacking. No complaints about the service itself or communication from Tom when I was there
08 June 2025
I did tick for a free valet when part was being replaced but it was not done.
07 June 2025
My car was serviced by an independent garage last year, but the onboard computer wasn't updated. Sytner wouldn't update it, even when I presented the paperwork, making it pointless to have the computer!
05 June 2025
Very satisfied
04 June 2025
See above
03 June 2025
I feel very welcomed when I approach Thomas, either over the phone or in person. He has offered good advice on every occasion. I witnessed his interaction with other customers during my last visit and he had built up a lovely rapport with everyone.
03 June 2025
Very efficient and helpful
02 June 2025
I was well looked after and made the whole visit a very pleasant experience.
02 June 2025
I always have fantastic and friendly customer service. I feel that Thomas goes the extra mile to check that all runs perfectly and check that customers are happy, which I really appreciate. I feel like I trust Sytner and the advice you give.
01 June 2025
Work carried out as promised, and kept informed of progress.
01 June 2025
Very satisfied with the service provided
01 June 2025
We were telephoned to inform us on the progress of the service and the option of ordering a new tyre.
31 May 2025
Well updated with good overall service with ability to work whilst I waited
30 May 2025
Excellent service
29 May 2025
The people that work there are great
29 May 2025
Excellent efficient service
27 May 2025
I was kept informed of the process and when the car was ready
26 May 2025
Very good service from everyone
26 May 2025
Polite, friendly and helpful staff
25 May 2025
Video check was unavailable and I was told this could not be sent on to me when the system was fixed.. disappointing as it's good to see what is actually wrong especially?when I had to have 3 new tyres and new front brake pads.
25 May 2025
One thing that they couldn't sort out but are doing all they can to resolve my problem.
25 May 2025
Very good service
25 May 2025
Completely satisfied with the service.
25 May 2025
Service appointment readily available. Comfortable surroundings while I waited, including coffee. Complimentary car wash appreciated. Thomas Kelly, front of house, was pleasant, friendly and efficient.
24 May 2025
Very good service and friendly staff
23 May 2025
Very satisfied. After quite some confusion from the main mini dealership and being told different things as to how long it could/would take, mini Worcester were very clear.
22 May 2025
Always keen to help with issues.
22 May 2025
Very helpful and effficient.
22 May 2025
Great customer experience from Sytner Mini at Worcester
22 May 2025
Very satisfied
21 May 2025
Good customer service. Manager was helpful with helping with an issue alongside Thomas.
20 May 2025
work explained clearly and attended to quickly
20 May 2025
Same as above. And sorted out all problems
20 May 2025
As before
20 May 2025
Kept informed of progress in vehicle assessment and necessary work needed.
19 May 2025
Quick service
19 May 2025
see previous answer.
19 May 2025
As above.
19 May 2025
Small job done quickly under warranty the day after my call
18 May 2025
Great communication, appointment booking prior very good and smooth process when I arrived with vehicle.
18 May 2025
Good customer service from emma gatfield
17 May 2025
Well looked after by staff
16 May 2025
Great service with a nice clean car
15 May 2025
It's going back in again otherwise it would be a 5 star , staffing excellent just still got a problem
15 May 2025
Great Service
14 May 2025
Kept me up to date with proceedings throughout the day
12 May 2025
Polite helpful friendly and courteous
12 May 2025
As I said initially not good but it was explained if I had pressed sos it would have been different
11 May 2025
Tom Kelly. Was exceptional from entering the Showroom nothing was too much trouble offering Tea or Coffee. Checking my key fob and explaining / confirming the work being carried out incl. Wash and Vac. As I had my laptop offering a room to work
10 May 2025
Please see above comments
10 May 2025
Very helpful
09 May 2025
See above
08 May 2025
.
08 May 2025
Very affectionate service from start to finish
08 May 2025
Brilliant
07 May 2025
Lovely guys, very friendly and clear with what work needed to be done and cost.
04 May 2025
Customer service fab. The man that looked after me even walked me to the door as I left!
04 May 2025
Unable to open service video.
04 May 2025
Satisfied with service and advice
04 May 2025
I'm satisfied that I have had what I've paid for
01 May 2025
Very helpful service from Thomas Kelly Car was booked in for a 2 hour waiting appointment and all work completed within that timeframe.
01 May 2025
Staff were really helpful
01 May 2025
Always helpul and go above whats needed
30 April 2025
Care, attention to detail, excellent customer service. Prompt.
30 April 2025
Dealt with very quickly
30 April 2025
As above - service plan offered and explained
30 April 2025
Ditto
29 April 2025
Welcomed and matters dealt with professionally
29 April 2025
Friendly, professional and knowledgeable
29 April 2025
My only reservation is not with the Worcester branch BUT the impossibility or talking directly to the Service Dept. At Worcester when making my telephone contact. I don't know where my initial call (on the Worcester number ) was routed? Unsettling.
29 April 2025
Just a shame they missed of fixing the little light that is over the rear number plate. I accidentally pushed this in whilst trying to open the boot. Which they fixed.
28 April 2025
My issue raised was dealt with in an understanding manner & a timely fashion. Meaning I may consider using Mini again in the future.
26 April 2025
Always well handled by the front desk they get the job done.
24 April 2025
Required work carried out, I was kept informed of progress
22 April 2025
Great from begining to end.
21 April 2025
Thomas Kelly at the Worcester dealership provided excellent support, explained what investigations would be undertaken, and kept me informed throughout. He completely restored my confidence in the car following mechanical issues. Excellent service!
20 April 2025
Stuart was so incredibly helpful
19 April 2025
From start to finish everything was put in place and I was kept informed
19 April 2025
As above
19 April 2025
Pete the technician was first class all work done to a high standard and on time. Thea the service adviser was as always very pleasant
18 April 2025
Did what it said on the tin!
18 April 2025
Kept me informed
17 April 2025
Nice friendly and helpful staff, was pleased my car was ready sooner than the full day as told and car was gleaming like new when I come to collect it and no warning lights on dash any more. It was all covered by warranty which made it even better
01 July 2025
Emma (Gatfield) was patient and professional, when I wasn't happy with the delivery date changes, and informative, especially at handover ??