About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

206 ratings and 164 comments received in the last 90 days.

26 July 2026

Our salesperson was Michaela Kolarova. She was so welcoming, knowledgable and helpful, we could not have wished for more. So professional, she obviously loves her job (and Mini!) from initial contact to handover. Truly 5 star service

24 July 2026

Michaela was very professional and communicated so well at every stage.

24 July 2026

Excellent customer service

23 July 2026

Amazing service, kept me informed. Great handover

22 July 2026

Very impressed with the service provided by Michaela at Sytner Mini in Worcester. Nothing was too much trouble and we were made to feel valued customers. It was a fantastic experience from start to finish.

22 July 2026

Adam , has been fantastic as he's kept me up to date with my minis progress and the handover was very informative ??

20 July 2026

Very helpful staff though it is impossible to talk to someone directly by phone.

19 July 2026

Max was amazing from start to finish! Great communication and help when needed.

16 July 2026

Excellent service provided all round

14 July 2026

Max was very helpful with getting what I wanted helping choose from lots of options. Felt welcome and not pressured into anything.

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12 July 2026

Max explained the process and co ti hallucinations monitored it all,

09 July 2026

Adam was very helpful when ordering and very knowledgable about the Motability Scheme. He kept me up to date regarding delivery and the paperwork at collection was super quick. He was also very good at explaining all the features of the car,

02 July 2026

Great car, salesman was good in that everything was explained easily and put simply

01 July 2026

From start to finish all staff we encountered were very professional and helpful.

26 June 2026

I dealt with Michaela Kolarova (Worcester branch), she was excellent from the initial test drive all the way through to collecting my new car. I really appreciated the time she spent talking me through everything and helping throughout the process.

19 June 2026

All your staff were couteous and knowledgeable

12 June 2026

has below

04 June 2026

Excellent service as always. Professional, courteous and treated with respect. Kept in contact throughout the whole process. Thanks to Max, Tom and Jolie.

04 June 2026

The staff were all very helpful .

02 June 2026

The interaction with all staff at the centre was excellent and 5 *. Mini themselves had an issue rectifying a software/computer problem which delayed the availability of our car.

02 June 2026

Michaela was brilliant from when we went in to Worcester to the beautifully presented handover. Harry also was excellent

30 May 2026

Painlessly guided through the whole choosing and buying process

30 May 2026

Max was absolutely brilliant!! He has kept me up to date with everything about getting my mini. I would 100% recommend him to anyone looking into getting a mini!!

29 May 2026

Michaela at Sytner was professional, but friendly. This was the case from start, when vehicle ordered, until handover of mini.

20 May 2026

Sytner Worcester were fantastic, Max went above and beyond and is very personable, he was so good, he couldn't have work harder to give me an amazing experience of buying a new car.

19 May 2026

Max was extremely helpful and very engaging, with great product knowledge. The centre in Worcester seems very well run and well organised

16 May 2026

MIchaela has been amazing since day 1. Shes professional yet personable and made me feel comfortable and relaxed through every encounter. She communicated with me all throughout the process and I feel like I was with a friend. She's an assest to Mini

06 May 2026

Great start to finish service from Michaela and Tom

29 July 2026

As a regular visit ie changing cars the whole team and exceptional. I must mention Ryen who was helpful and considerate buy my 3rd mini. Unfortunately, my husband died on Sunday so he handled the whole purchase with consideration and I understood

28 July 2026

Order came through on the date it said it would.

28 July 2026

Issues fixed

28 July 2026

friendly professional staff

27 July 2026

Kept me informed. Professional and prompt service.

25 July 2026

Failed to resolve the issue of intermittent overrevving gear changes which lead to excessive petrol consumption. Recent journey of 120 miles showed 51mpg outward but only 44mpg when overrevving on return. This is not acceptable.

25 July 2026

Did everything they said they were going to do in the allotted time

22 July 2026

Very friendly and helpful

21 July 2026

Always kept informed and always a friendly and professional service

21 July 2026

We found the service very efficient and quick. All the staff that we spoke too, were very friendly, and helpful in answered all our questions!

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20 July 2026

Mimi front door says open 8,00 actually not the case had to wait till 8.30 then told to go to bmw by girl speaking with a mouth full of food

20 July 2026

Had to attend the BMW centre - not communicated even with the vast amount of reminders /emails /on line check in completed.

20 July 2026

Friendly,efficient and good service

18 July 2026

Staff are brilliant, service was done and car washed and vacuumed, all great, but the reason I haven't given 5 stars is because of your frustrating way of booking the service! Cannot speak to anyone only options are to leave a message or book online

18 July 2026

Complimentary valet didn't hoover the boot. Otherwise 5 star

17 July 2026

My first appointment was cancelled due to a mistake on their end. But was sorted in the end.

16 July 2026

I was well looked after. However I find your telephone answering machine incredibly irritating, to go through so many things to get to what you want is ridiculous, and then to have someone call you back is a waste of your time and mine.

14 July 2026

Would have been five stars but very expensive.

14 July 2026

I've always been greeted with a friendly smile and been treated as well as someone buying a new car even with an older mini your treated as important

13 July 2026

Staff very helpful and courteous .

13 July 2026

I could book over the phone it directed me to booking online. Online booking did not help me book the correct service. When I arrived I was told I needed a different more expensive service which I had not budgeted for.

12 July 2026

Efficient, helpful and friendly staff, good communication, and a good job finished on time below the quoted price.

11 July 2026

All staff efficient and courteous. The inspection video is very helpful.

11 July 2026

The booking in gentleman was very helpful with organising an uber for us to get to town whilst my car was being serviced. He kept us informed throughout the morning as to progress

09 July 2026

Car had not been given a wash & clean as promised which was disappointing.

07 July 2026

Check In Process was not good hence dropping some scores. I was told to be there at 08:00 confirmed by text and email however on arriving at 08:00 to MIni there was no one there. Myself an another Customer waited until 08:15 when BMW staff helped

07 July 2026

The guy Pete was no nonsence straight talker

06 July 2026

I found it odd that you cannot actually speak to anyone when you call. I was left a message that I could not reply to as there didn't seem to be anyway to get through tona person. If this is not the case it isn't clear how to select a human!

05 July 2026

All due to Tom

05 July 2026

Dissatisfaction with service. Brought car in with knocking noise. Had to endure a diagnostic with exhorbitant cost. Indicated possibility of diff/transfer box with a repair cost of £3.3k. Took the car to garage who found it was loose wheel nut

03 July 2026

Always a friendly and professional welcome. I bought my mini here and return for every service and MOT, so I've been a fair few times. I've been looked after by Tom for the majority of visits and cannot sing his praises enough. He's a credit to you.

03 July 2026

Tom Kelly and the service team do a great job , nothing to much trouble they actually go out of their way to help , even ordered me an uber to pick my car up for outs MOT .

03 July 2026

Very helpful, communication great, always kept informed. Pete is a great guy, an asset to the team.

02 July 2026

Top service from Tom and the team as always

01 July 2026

Because Pete green was extremely helpful and efficient

01 July 2026

Thomas Kelly kept me well informed about the service and I received a check list of everything that was carried out! Always receive a video of my car as carrying out the work. The free wash and vac always makes me feel like my mini is brand new!

01 July 2026

Always good communication and nice helpful staff.

01 July 2026

The Worcester branch of sytners is excellent and the staff are always helpful and friendly as it was when it was Rybrook. However, Communicating with sytner service is a real problem. Happy to discuss as not enough room here ..

30 June 2026

Thomas Kelly was as helpful as ever with sorting my car out when I had broken down promptly. He arranged recovery of the car from my home address and the car was repaired very quickly. Any issues were discussed and communication was spot on.

30 June 2026

Everyone at MINI Worcester were helpful and knowledgeable. They advised us about which options were included in each pack and allowed us to make an informed choice. Nothing was pushy or rushed, they wanted us to get the right car for us.

30 June 2026

Clean, tidy, well presented

29 June 2026

I gave this score because of the quality of the service video. I could barely understand any of the words spoken. I asked friends for their opinions of the video and they agreed that it was terrible. Listen to the video I'm sure you will understand

29 June 2026

Good customer service

29 June 2026

Just great service from start to finish. Tom Kelly (Sytner - Worcester) - always helpful, efficient, and friend, and takes the hassle out for me.

29 June 2026

As always it was easy to discuss and book my Mini in for work to be completed which was then carried out and all within a requested time frame on the day

29 June 2026

Really good service

28 June 2026

Good customer service

26 June 2026

As in previous years, the customer service from Thomas Kelly in particular, is first rate. Other staff are similarly helpful.

25 June 2026

Good service very helpfulvery promp, and couldnt find fault from start to finish

24 June 2026

There were issues with this service but the Team did their best to address them.

24 June 2026

Service carried out speedily, friendly and helpful staff

24 June 2026

Great Customer Service. I felt valued and respected as soon as I came into the showroom/service area. Great feedback on my mini via the technicians video too.

21 June 2026

very happy with the repair on my front suspension spring Thomas was extremely helpful .

21 June 2026

Tom very helpful

21 June 2026

It's a long story

21 June 2026

The process was easy enough and the service advisor friendly and polite.

21 June 2026

Outstanding service

21 June 2026

Brand new car - complete electronic system failure- 3weeks before finally fixed - repeated visits - Tom however gets 5* s for his after sales service an asset to the branch

19 June 2026

Amazing team

17 June 2026

Tom Kelly offered an exceptional level of customer service as always and rather than take my Mini elsewhere, that may have done the work cheaper, I chose to bring it to Syntner as I trust Tom implicitly and knew it and I were in safe hands.

17 June 2026

Tom is a great communicator and a real asset to the company. He handled a very expensive repair to my convertible hood is a professional and understanding manner. With the final bill, although high, coming in below the initial quote for the job.

17 June 2026

Everyone was very profesional and The information I received was thorough.

16 June 2026

Tom was so attentive and informative. Excellent service

16 June 2026

Very helpful and informative .

16 June 2026

Tom Kelly is a credit to your company and a perfect example of what customer service should be.

16 June 2026

Thomas is a star so helpful and the work done always to a great standard.

16 June 2026

Excellent thanks

16 June 2026

Tom the Service manger goes above and beyond of what is expected!

16 June 2026

I'm a repeat customer due to the excellent service. A big thank you to Michaela for all her help.

16 June 2026

As always, top quality service from Tom (Kelly). Gave me advice (I am not a petrol head), brought my service forward to meet my needs, fast tracked it so I could collect it at lunchtime, and his usual chirpy, very personable approach. He is an asset.

16 June 2026

All good.

16 June 2026

Good service with good communication throughout

15 June 2026

Friendly helpful service

13 June 2026

Excellent customer service

13 June 2026

Tom was very good friendly and helpful thank you

12 June 2026

Needs met and friendly approach

12 June 2026

The centre did everything I needed.

12 June 2026

I was able to book in within a week, the staff were really friendly and helpful.

11 June 2026

Thomas is always very helpful and makes such an effort with customers.

10 June 2026

Excellent service from Tom as always

10 June 2026

No Service.

10 June 2026

Very easy experience from start to finish

10 June 2026

The customer service from Pete was amazing from start to finish.

08 June 2026

Very happy with service received

08 June 2026

Michaela was great.

08 June 2026

The Centre was very good, but I had difficulty parking and could not park in the Centre and had to park on the pavement on a side road. The Service Advisor, Thomas Kelly was very helpful, he was very busy, but took time to explain everything

08 June 2026

Staff really helpful and friendly on service desk. Like the video so can see issues with car yourself.

06 June 2026

Tom is always friendly and helpful

05 June 2026

Professional and friendly service

04 June 2026

The staff are always very professional and courteous. I have bought quite a few cars from them and I am always treated with great respect.

04 June 2026

Very helpful.

03 June 2026

Tom was exceptional and kept me up to date. I was not happy that the following day whilst driving I had red warning lights come up for what it had been to mini for. The computer was not reset making me have to take an extra trip to mini for this.

03 June 2026

Made welcome/able to stay and wait

03 June 2026

They kept us informed and where very efficient

03 June 2026

The staff response to the issue was excellent, BUT the fault l reported does not seem to have been cured.

03 June 2026

Good customer service

31 May 2026

All went smoothly

31 May 2026

It was all good from leaving my car for its annual service until ready to be collected.

31 May 2026

Completed quickly and able to track progress. Health check video info useful. Tom Kelly helpful and friendly as always.

31 May 2026

Efficient, professional service in a quiet waiting area. Looked after very well by Tom as front of house.

31 May 2026

As always, over the 11 years my Mini has been cared for at the Centre, excellent service received

30 May 2026

Always very efficient and helpfuk

30 May 2026

Everything went flawless from booking the car in until picking it up, and everybody so friendly

29 May 2026

Very happy with the service I was given And the care that the agent took and we getting home and getting back to The showroom to pick up my car

29 May 2026

Excellent service

28 May 2026

Excellent customer service

28 May 2026

Staff very responsive, very helpful and explained everything to me

28 May 2026

Thomas is always friendly and helpful.

27 May 2026

Thomas and Michaela are always quick to respond when Zi contact Sytner Worcester

26 May 2026

Mini service reception very helpful. Explained costs up front and communicated well on cars progress and completion. Nothing was too much trouble and I was thanked for the business. Works completed in an efficient timely professional manner.

24 May 2026

The service received from Thomas was, as always, first rate. My experience was only let down by the appalling telephone answering system you have now introduced. My frustration at trying to use it almost made me take my car to another dealer.

24 May 2026

Tom was excellent

24 May 2026

Friendly and efficient welcome from Tom who kept me updated

23 May 2026

Tom really helpful.

23 May 2026

The customer service I experienced was exceptional

19 May 2026

I found the automated booking system complicated and annoying.

19 May 2026

Car work done well and I was kept informed

19 May 2026

Staff and service were excellent

19 May 2026

This is for Ryan, who was outstanding throughout.

19 May 2026

Service lady very helpful overall they were however I asked for windscreen wiper to be looked at which understood they did said was fine when I used it couple days later because it rained it was worse than before it went in intended to call

19 May 2026

Max was fantastic, very personable, went above and beyond, I couldn't of been more satisfied

19 May 2026

Prompt service friendly staff especially Tom

18 May 2026

There were no staff available on the Friday I visited and staff had to be called across from BMW. Had I known, as a disabled customer, I'd have parked close to and gone straight into BMW.

17 May 2026

From booking the appointment with Thomas Kelly, to receiving all the updates (including the video link which I appreciate) to collecting the car, the whole experience was smooth and stress-free. Thomas is always professional, courteous, helpful and f

16 May 2026

Peter Green has been very helpful and supportive only disappointment has been the refusein myself a courtesy car the m

16 May 2026

Service was fine but they did not remind me my MOT was due and therefore it was not carried out. I had to arrange another appointment to do this.

15 May 2026

I have always been greeted with a smile and treated with a genuine helpful attitude

13 May 2026

Very happy with service

13 May 2026

I had an excellent customer service experience with Pete, the MINI representative I dealt with. A very amiable, helpful character who explained everything well & helped with my queries & request promptly. This man is a credit to the MINI brand.